Shipping policy

Shipping Policy

Last updated: April 20, 2026

1. Order Processing Time

All orders are processed within [1–3 business days] (excluding weekends and holidays).
You will receive a confirmation email once your order has been shipped.

In periods of high demand, processing times may be slightly extended.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Local shipping (Philippines): [2–7 business days]
  • International shipping: [7–21 business days]

Delivery delays can occasionally occur due to customs, weather, or courier issues.

3. Shipping Methods

We use trusted carriers such as:

  • [J&T Express]
  • [LBC Express]
  • [DHL / FedEx] (for international orders)

Carrier selection depends on your location and shipping option chosen at checkout.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email.
Please allow up to 24–48 hours for tracking information to update.

5. Shipping Restrictions

We currently ship to:

  • Philippines
  • Selected international countries

If your country is not available at checkout, please contact us at [your email].

6. Customs, Duties & Taxes

For international orders, additional charges such as customs duties and taxes may apply.
These charges are the responsibility of the customer and vary by country.

7. Delays & Lost Packages

We are not responsible for delays caused by shipping carriers or customs.

If your package is lost or significantly delayed, please contact us at [your email], and we will assist in filing a claim with the courier.

8. Incorrect Shipping Address

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer.
If you notice an error, contact us immediately at Veloracandles@shopify.com

9. Damaged Items

If your order arrives damaged, please contact us within [48 hours] of delivery with:

  • Photos of the damaged item
  • Your order number

We will review and provide a replacement or refund where applicable.

10. Contact Us

For any shipping-related questions, please contact us at:
Email: Veloracandles@shopify.com
Business hours: 9am-6pm