Refund policy

Return & Refund Policy

Last updated: April 20,2026

1. Returns Eligibility

We accept returns within 30 days from the date your order is delivered.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be returned in its original packaging
  • Proof of purchase (order number or receipt) is required

2. Free Return Shipping

We offer free return shipping on all eligible returns.

Once your return request is approved, we will provide:

  • A prepaid return shipping label
  • Instructions on how to send your item back

3. How to Initiate a Return

To start a return, please contact us at:
Email: [your email]

Include:

  • Your order number
  • Reason for return (optional but helpful)

We will respond with return instructions within [24–48 hours].

4. Refunds

Once your returned item is received and inspected:

  • You will be notified of the approval status
  • If approved, your refund will be processed to your original payment method

Refund timing:

  • Typically within 5–10 business days, depending on your payment provider

5. No Restocking Fees

We do not charge any restocking fees.
You will receive a full refund for approved returns.

6. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery.

Provide:

  • Photos of the item
  • Your order number

We will arrange a replacement or full refund at no cost to you.

7. Exchanges

We currently do not process direct exchanges.
If you wish to replace an item:

  • Return the original item for a refund
  • Place a new order

8. Non-Returnable Situations

Returns may be refused if:

  • The item shows signs of use
  • The item is not in original condition or packaging

9. Contact Information

For any return or refund questions:
Email: Veloracandles@shopify.com